**Workflow Steps:**
🕒 **Start Workflow:** Use a cron node to set the workflow to run daily or weekly.
📊 **Collect Ticket Data:** Use the HTTP Request node to perform an API call to your customer support platform, collecting the relevant ticket data.
🔍 **Format Extracted Data:** Use a Function node to translate ticket data into a more manageable JSON format that includes ticket ID, time-stamps, resolution status, and customer feedback scores.
📈 **Calculate Performance Metrics:** Use another Function node to compute key metrics such as resolution time, ticket distribution by category, and customer satisfaction rates.
💡 **Prepare Data for AI Analysis:** Structure the raw data into prompts for an AI service, like ChatGPT or OpenAI’s API. Use a Set node to condense the data into trends for analysis.
🧠 **Get AI Insights:** Use an Execute Command node to submit prompts to the AI via API for analysis.
📊 **Aggregate AI Insights:** Collect the AI’s responses and use another Function node to bundle the insights into useful takeaways.
🎯 **Compare Against Targets:** Use an IF node to contrast metrics against targets and assign a Red, Amber, or Green status using JavaScript conditions in a Function node.
💾 **Store Metrics and Trends:** Use a Google Sheets node to save the metrics and AI insights for future reference.
📄 **Create Report:** Use a Template node to compile the metrics, trends, RAG statuses, and AI insights into one accessible report.
📧 **Distribute Report:** Set up an Email Sender node to send your report to managers on a pre-determined mailing list.
🚨 **Log Errors:** Use an Error Trigger node to catch workflow execution errors and alert the support team via Webhook or Slack nodes.
🛑 **End Workflow:** Use a No Operation, Dummy node to mark the end of the workflow.
📅 **Review Workflow:** Each month, use a Google Calendar node to cue internal reviews of the workflow’s efficiency.
**Tools/Scripts/APIs Used:**
– HTTP Request node
– Google Sheets node
– ChatGPT or OpenAI’s API
– Functional nodes for data manipulation
– Email Sender node
– Execute Command node
– Cron node
– Template node
– Google Calendar node
– Error Trigger node
